At WWW.GURURANDHAWA.COM , your satisfaction is our first priority. We stand behind the quality of our product and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty items, simply follow the instructions below.
Important thing to note is that we will not entertain any refund.
In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website.
For more information please read more below.
- All Sales are Final.
- No cash refund
- No cash refund on any defective items. We will do exchange only.
- No refund on issue for example on situations : change of mind or just don’t like the item. But, we are willing to help you on exchange.
- No refund on parcel bounce back to us.
- No cash refund on not suitable, not match, change mind situation.
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- Since our item are all custom prints there are maybe 1%-5% imperfect on printing side not noticeable
Customers can put in a request for return on email of damaged/faulty/wrong fit items (apart from sale items) within 72hrs from the delivery date for an exchange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
- In all cases, the items returned for exchange must be in their original condition, UNWORN, UNALTERED with all the tags and the original packaging. The goods will be inspected once received.
- The goods are the customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags. Guru Randhawa Edition is not responsible for any items that are returned with damage.
- Shipping charges are to be borne by the sender
- Guru Randhawa Edition will not be responsible for missing parcel / lateness / return back due to a third party delivery partner.
- Guru Randhawa Edition recommends you use a postal service that insures you for the value of the goods you are returning and obtains proof of posting.